SAP Knowledge Base Article - Public

3084234 - Users are redirected to Home Page after completing an Onboarding Task from the Complete New Hire Tasks To-Do tile - Onboarding

Symptom

  • When completing the onboarding tasks from the Complete New Hire Tasks To-Do tile, the user is sent back to the homepage after submission.

Environment

  • SuccessFactors Onboarding

Reproducing the Issue

  1. Login to the customer's system.
  2. Click on the Complete New Hire Tasks tile.
  3. Start a pending task for an onboardee.
  4. Submit the task.
  5. User is redirected to the homepage.

Cause

  • Expected system behavior. Clicking a task from the Complete New Hire Tasks pop up window allows you to process only a single task for the candidate. The user is sent back to the previous page after submitting the task,, which is the homepage.

Resolution

  • Starting the task from the onboarding dashboard will allow the user to start on other tasks after completing a previous one since he will then be redirected in the dashboard itself.
    1. Click on the Complete New Hire Tasks tile.
    2. Click on the Open Dashboard button from the Complete New Hire Tasks pop up window.
    3. Start a pending task for an onboardee from the dashboard.
    4. Submit the task.
    5.  User is redirected to the onboarding dashboard to start other tasks.

Keywords

OBX, ONB2.0, New Hire Activities, Onboarding Tasks, Redirect, Home Page, Complete New Hire Tasks, To-Do tile, Onboarding Dashboard, New Hire Tasks , KBA , LOD-SF-OBX-NHA , New Hire Activities , Problem

Product

SAP SuccessFactors HXM Core 2105 ; SAP SuccessFactors Onboarding 2105