Symptom
Event Reason is configured via rule with reference to the Implementation Guide. But the rule is not triggered when Internal Hire is Initiated from RCM.
Reference Link: https://help.sap.com/viewer/c94ed5fcb5fe4e0281f396556743812c/2105/en-US/47c043d50e284dcb92b0daabcc43b6d8.html
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Internal candidate is initiated from RCM
- Event Reason is configured using the Default Event Reason rule with an additional Else if condition (condition could be the same as implementation guide or could be checking for a change in the previous value)
- After initiating onboarding, candidates internal hire process is not triggered
Cause
- This is currently an intermittent issue which has been identified by our Engineering Team, we are working on a fix for the same
Resolution
- Kindly monitor the KBA for updates on the fix date and/or fix details
- As a workaround, you may follow the below mentioned steps to pass the event reason successfully from RCM to ONB:
- Pass the event reason by mapping the SAP SuccessFactors Recruiting custom fields using Recruit-to-Hire Data Mapping when you have the mapping set up for Job Information with event reason as a mandatory or a non-mandatory field.
- You may refer to the below link for more details on how to pass event reason successfully from RCM when hiring an internal candidate: https://help.sap.com/viewer/c94ed5fcb5fe4e0281f396556743812c/2105/en-US/c3bd7dd9d35241c79e4cc8bed9ee6201.html
- Event Reason Configuration : https://help.sap.com/viewer/c94ed5fcb5fe4e0281f396556743812c/2105/en-US/edc11ceb24c34cb0a6ad7c41fb76a3b0.html
Keywords
Internal Hire, Crossboarding, Event Reason
, KBA , LOD-SF-OBX-XBD , Crossboarding , Known Error
Product
SAP SuccessFactors Onboarding 2105