SAP Knowledge Base Article - Preview

3083876 - Blank logon screen when trying to logon to SAC from SAC, Add-in for MS Office

Symptom

SAC Add-in for MS Office is being used in Excel Current Channel in desktop.

When trying to logon to SAC, the logon screen is blank/empty and it is not possible to proceed as shown below:

logon blank.png

When using SAC Add-in for MS Office in Excel Online in Edge, the certificate prompt is displayed and the logon screen is shown after selecting the certificate.


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Environment

SAP Analytics Cloud, add-in for Microsoft Office
Microsoft Edge WebView2 Runtime 92.0.902.55

Product

SAP Analytics Cloud, add-in for Microsoft Office all versions

Keywords

white page, blank, empty, login, dialog, log on , KBA , LOD-ANA-OF , SAP Analytics Office , LOD-ANA-OF-MS , SAP Analytics Cloud, add-in for Microsoft Office , Problem

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