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3083263 - Unable to retrieve the database server version - SAP ASE for Business Suite

Symptom

  • Hitting error "Unable to retrieve the database server version " during a dual-stack java split :

  • ASE_Suite.log reports the following exception :

DEBUG>>> MM-DD-YY HH:MM:SS : SYSAMAvailableLicenseCheck: SYSAM_GRACE_DAYS is 90
Execute Custom Code
    class com.sybase.ia.sysam.SYSAMAvailableLicenseCheckAction.install() Unexpected Fatal Error:
java.lang.UnsatisfiedLinkError: </path/to/installation_media>/archives/sylapi/libsylapij.so: /lib64/libc.so.6: version `GLIBC_2.14' not found (required by </path/to/installation_media>/archives/sylapi/libsylapij.so)


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Environment

Redhat Enterprise Linux 6.X

SAP Adaptive Server Enterprise (ASE) for Business Suite - 16.0 SP03 PL10 and SP04

Product

SAP NetWeaver 7.4

Keywords

GLIBC, SYSAMAvailableLicenseCheckAction,Unexpected Fatal Error , KBA , BC-DB-SYB , Business Suite on Adaptive Server Enterprise , Problem

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