SAP Knowledge Base Article - Preview

3082828 - CRM Web UI - Contact address: phone number disappears after entering mobile number or vice versa


  • When maintaining contact address only phone or mobile number can be entered, but not both.
  • If you enter a mobile number, the phone number disappears and vice versa.
  • Default Communication Entry is changed without the user making this change



  • SAP Customer Relationship Management 7.0 and higher
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA


SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0


mobile phone number, e-mail, disappears, CRM Web UI, address field, default communication entry , KBA , CRM-MD-BP , Business Partners , Problem

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