SAP Knowledge Base Article - Public

3082141 - SHL Assessment Direct Integration - Score and Recommendation in Recruiting V2 report are always blank - Recruiting Management

Symptom

When we try to create an Adhoc Report for SHL Assessment, the value for Score and Recommendation are always empty even though the assessment is completed.

Environment

  • SAP SuccessFactors Recruiting Management
  • SHL Assessment Direct Integration

Reproducing the Issue

  1. Create a Recruiting V2 report
  2. Select fields from "Assessment"
  3. Score and Recommendation are blank

Cause

"SCORE" and "RECOMMENDATION" are the keys used for fetching the report values. The report columns will be blank if the "scoreComponent" used in the API payload is a different value.

The "scoreComponent" value for assessment score and recommendation need to be "SCORE" (score/Score/SCORE) and "RECOMMENDATION" (recommendation/Recommendation/RECOMMENDATION) respectively. 

Below is the sample OData API payload to upsert the assessment report.

"assessmentReportDetail" : [
{
"__metadata": {
"uri": "https://xxxxxx/odata/v2/JobApplicationAssessmentReportDetail",
"type": "SFOData.JobApplicationAssessmentReportDetail"
},
"scoreValue": "91",
"scoreComponent": "Score"
},
{
"__metadata": {
"uri": "https://xxxxxx/odata/v2/JobApplicationAssessmentReportDetail",
"type": "SFOData.JobApplicationAssessmentReportDetail"
},
"scoreValue": "1.0",
"scoreComponent": "Recommendation"
}
]

Resolution

We will address it in the future releases. If you would like to have more details about it, you can reach out your CSM and refer RCM-99986.

As a workaround, we can use Integration Center to extract the assessment results.

Starting Entity: JobApplicationAssessmentReportDetail

Fields:

  • Assessment Report Detail Id (id)
  • Score Component (scoreComponent)
  • Score Value (scoreValue)

Keywords

SHL Assessment, report, score, recommendation, scoreComponent , KBA , LOD-SF-RCM-REP , Reporting & Analytics, Data Imports & Exports , Product Enhancement

Product

SAP SuccessFactors Recruiting all versions