SAP Knowledge Base Article - Public

3081817 - [Onboarding] Form I-9 Section 2 Address fields shows blank

Symptom

Form I-9 Section 2 Address fields shows blank

Environment

SAP SUCCESSFACTORS ONBOARDING

Reproducing the Issue

In the Section 2 of Form I-9. The fields mentioned below are appearing Blank. (No data is reflecting)

  1. Open the Candidate in New hire dashboard, Click on Actions and open the Onboarding Documents.
  2. Select the section 2 Document
  3. Scroll down to the Section-2 (few fields are blank)
  • Employer's Business or Organization Address (Street Number and Name),
  • City or Town,
  • State
  • Zip Code


Cause

Configuration Issue


Resolution

I9 takes address, city, state, zip from default location of company (legal entity).


Legal entity "Company Name" does not have default location configured and its visibility set to "Not visible".

To make it work, configure default location visibility to "Editable" under Admin Center>configure object definitions and link the work location with the legal entity.

Keywords

ONB, form - I9, section-2, form , KBA , LOD-SF-OBX-EVF , Compliance 2.0 for i9 and everify , How To

Product

SAP SuccessFactors Onboarding 2105