SAP Knowledge Base Article - Preview

3081744 - How to resolve issues related to Accounts and Email Accounts Sync on the SAP Customer Data Cloud Platform

Symptom

There are synchronization issues observed between data in the "accounts" and "emailAccounts" tables on the SAP Customer Data Cloud (CDC) platform example:

  • There is more than one full account with the same email address as the emailAccount
  • A UID is shared between the account and emailAccount, but the email is not
  • An email account is flagged as having a full account associated with it ('hasFull=true') but it does not


Read more...

Environment

  • SAP Customer Data Cloud
  • Lite Registration

Keywords

CDC, Gigya, UID, email, sync, mismatch, accounts, emailAccounts , KBA , CEC-PRO , SAP Customer Data Cloud - Identity, - Consent, - Profile , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.