SAP Knowledge Base Article - Public

3081708 - Error "An application error occurred. Please try again later, or notify support" when opening Manage Data Storage

Symptom

Customer receive the error "An application error occurred. Please try again later, or notify support" when trying to open manage data storage

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. log in to the instance
  2. search for Manage Data Storage and open it
  3. error message received similar to:
    An application error occurred. Please try again later, or notify support (with the error information of errorId = 2ce488ab-a2a3-4b5e-81d7-999be4c6df53, timestamp = 2021-07-27T09: 49: 10.197-0400, and the version information from the current screen) if the issue keeps occurring.

Cause

"Admin Center -> Company System and Logo Settings -> Data Retention Management " is not enabled.

Resolution

Enable "Admin Center -> Company System and Logo Settings -> Data Retention Management " 

Note:

  • The Engineering team is working to improve customer experience to avoid this error message to come up
  • They are working to have this behaviour modified so that the error message is not coming up when "Data Retention Management" is not enable
  • Currently the expected target for this enhancement is 2H 2021 release (b2111). Please note this date could change, follow this KBA for further update

Keywords

PLA-22584, Data Retention Management , KBA , LOD-SF-PLT-DRM , Data Retention Management , Problem

Product

SAP SuccessFactors HXM Suite all versions