SAP Knowledge Base Article - Preview

3081694 - CDT directory shows directory entry with different number


  • When a call is received, CDT executes a directly search based on the settings defined in CDT:
    • Tools > Settings -> Directory -> Auto-Search -> Incoming Call
  • However, the number from the calls sometimes is not the same as what is displayed in the Directory results



SAP Contact Center


SAP Contact Center, on-premise edition 7.0


Directory search, match, Destination or Source Number Search , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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