SAP Knowledge Base Article - Preview

3081694 - CDT directory shows directory entry with different number

Symptom

  • When a call is received, CDT executes a directly search based on the settings defined in CDT:
    • Tools > Settings -> Directory -> Auto-Search -> Incoming Call
  • However, the number from the calls sometimes is not the same as what is displayed in the Directory results


Read more...

Environment

SAP Contact Center 7.0.16.100

Product

SAP Contact Center, on-premise edition 7.0

Keywords

Directory search, match, Destination or Source Number Search , KBA , CRM-CCI , Contact Center Infrastructure , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.