Symptom
The following error message occurs when accessing the Cloud Connector (https://localhost:8443) after installing the Simple Deployment Kit used by SAP Analytics Cloud (SAC):
- "ERR_SSL_PROTOCOL_ERROR" is shown in all Chromium browsers (eg. Google Chrome and Microsoft Edge)
- The issue doesn't persist in Internet Explorer
- The issue only persists with SACKIT329 and SACKIT 331
- Replacing the included SAPJVM with the latest SAP JVM 8.1.075 does not resolve the issue
Environment
- SAP Analytics Cloud (Enterprise) 2021.X.X
- Simple Deployment Kit (SACKIT) 329 and 331
- Cloud Connector Version 2.12.5
- SAP JVM 8.1.075
Reproducing the Issue
- Download and Install the Simple Deployment KIT (SACKIT) found at https://launchpad.support.sap.com/#/softwarecenter/search/SAP%2520Analytics%2520Cloud%2520kit
- Attempt to open the Cloud Connector UI at https://localhost:8443 (Default)
- Observe the error message, which is not possible to bypass
Cause
Development are working on finding the issue.
Resolution
- Please download a previous version of the Simple Deployment Kit such as SACKIT306_0-70004101 or below
- Alternatively, continue to access the Cloud Connector UI via Internet Explorer (This will work)
- The Development team are working on resolving the issues within the affected Simple Deployment Kit's.
See Also
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening an incident for SAP Analytics Cloud?
- 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
- Search for SAP Analytics Cloud content using Google or Bing:
- https://www.google.ca/search?q=site%3Ahttps%3A%2F%2Fapps.support.sap.com+SAP+Analytics+Cloud
- https://www.bing.com/search?q=site%3Ahttps%3A%2F%2Fapps.support.sap.com+SAP+Analytics+Cloud
- Note: Add relevant text or warning/error messages to the text search field to filter results.
- SAP Analytics Cloud > Learning > Data Connections
- SAP Analytics Cloud > Learning > Guided Playlists
- SAP Analytics Cloud > Learning > Guided Playlists > Getting Support
- Need More Help? Contact Support or visit the solution finder today!
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