SAP Knowledge Base Article - Public

3081020 - "ERR_SSL_PROTOCOL_ERROR" when accessing Cloud Connector from the Simple Deployment Kit in SAP Analytics Cloud (SAC)


The following error message occurs when accessing the Cloud Connector (https://localhost:8443) after installing the Simple Deployment Kit used by SAP Analytics Cloud (SAC):

  • "ERR_SSL_PROTOCOL_ERROR" is shown in all Chromium browsers (eg. Google Chrome and Microsoft Edge)
  • The issue doesn't persist in Internet Explorer
  • The issue only persists with SACKIT329 and SACKIT 331
  • Replacing the included SAPJVM with the latest SAP JVM 8.1.075 does not resolve the issue


  • SAP Analytics Cloud (Enterprise) 2021.X.X
  • Simple Deployment Kit (SACKIT) 329 and 331
  • Cloud Connector Version 2.12.5
  • SAP JVM 8.1.075

Reproducing the Issue

  1. Download and Install the Simple Deployment KIT (SACKIT) found at
  2. Attempt to open the Cloud Connector UI at https://localhost:8443 (Default)
  3. Observe the error message, which is not possible to bypass


Development are working on finding the issue.


  • Please download a previous version of the Simple Deployment Kit such as SACKIT306_0-70004101 or below
    • Alternatively, continue to access the Cloud Connector UI via Internet Explorer (This will work)
  • The Development team are working on resolving the issues within the affected Simple Deployment Kit's.

See Also

Your feedback is important to help us improve our knowledge base.


SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, connected, failure, stopped , KBA , LOD-ANA-AQU , Import Data Connections (Acquiring Data) , LOD-ANA-ADM , SAC Administration , Problem


SAP Analytics Cloud 1.0