SAP Knowledge Base Article - Public

3081020 - "ERR_SSL_PROTOCOL_ERROR" when accessing Cloud Connector from the Simple Deployment Kit in SAP Analytics Cloud (SAC)

Symptom

The following error message occurs when accessing the Cloud Connector (https://localhost:8443) after installing the Simple Deployment Kit used by SAP Analytics Cloud (SAC):

  • "ERR_SSL_PROTOCOL_ERROR" is shown in all Chromium browsers (eg. Google Chrome and Microsoft Edge)
  • The issue doesn't persist in Internet Explorer
  • The issue only persists with SACKIT329 and SACKIT 331
  • Replacing the included SAPJVM with the latest SAP JVM 8.1.075 does not resolve the issue

Environment

  • SAP Analytics Cloud (Enterprise) 2021.X.X
  • Simple Deployment Kit (SACKIT) 329 and 331
  • Cloud Connector Version 2.12.5
  • SAP JVM 8.1.075

Reproducing the Issue

  1. Download and Install the Simple Deployment KIT (SACKIT) found at https://launchpad.support.sap.com/#/softwarecenter/search/SAP%2520Analytics%2520Cloud%2520kit
  2. Attempt to open the Cloud Connector UI at https://localhost:8443 (Default)
  3. Observe the error message, which is not possible to bypass

Cause

Development are working on finding the issue.

Resolution

  • Please download a previous version of the Simple Deployment Kit such as SACKIT306_0-70004101 or below
    • Alternatively, continue to access the Cloud Connector UI via Internet Explorer (This will work)
  • The Development team are working on resolving the issues within the affected Simple Deployment Kit's.

See Also

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Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, connected, failure, stopped , KBA , LOD-ANA-AQU , Import Data Connections (Acquiring Data) , LOD-ANA-ADM , SAC Administration , Problem

Product

SAP Analytics Cloud 1.0