The following error message occurs when accessing the Cloud Connector (https://localhost:8443) after installing the Simple Deployment Kit used by SAP Analytics Cloud (SAC):
- "ERR_SSL_PROTOCOL_ERROR" is shown in all Chromium browsers (eg. Google Chrome and Microsoft Edge)
- The issue doesn't persist in Internet Explorer
- The issue only persists with SACKIT329 and SACKIT 331
- Replacing the included SAPJVM with the latest SAP JVM 8.1.075 does not resolve the issue
- SAP Analytics Cloud (Enterprise) 2021.X.X
- Simple Deployment Kit (SACKIT) 329 and 331
- Cloud Connector Version 2.12.5
- SAP JVM 8.1.075
Reproducing the Issue
- Download and Install the Simple Deployment KIT (SACKIT) found at https://launchpad.support.sap.com/#/softwarecenter/search/SAP%2520Analytics%2520Cloud%2520kit
- Attempt to open the Cloud Connector UI at https://localhost:8443 (Default)
- Observe the error message, which is not possible to bypass
Development are working on finding the issue.
- Please download a previous version of the Simple Deployment Kit such as SACKIT306_0-70004101 or below
- Alternatively, continue to access the Cloud Connector UI via Internet Explorer (This will work)
- The Development team are working on resolving the issues within the affected Simple Deployment Kit's.
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening an incident for SAP Analytics Cloud?
- 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
- Search for SAP Analytics Cloud content using Google or Bing:
- Note: Add relevant text or warning/error messages to the text search field to filter results.
- SAP Analytics Cloud > Learning > Data Connections
- SAP Analytics Cloud > Learning > Guided Playlists
- SAP Analytics Cloud > Learning > Guided Playlists > Getting Support
- Need More Help? Contact Support or visit the solution finder today!
Your feedback is important to help us improve our knowledge base.
SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, connected, failure, stopped , KBA , LOD-ANA-AQU , Import Data Connections (Acquiring Data) , LOD-ANA-ADM , SAC Administration , Problem