Unable to see matrix managers on Org. Chart.
SAP SuccessFactors HXM Suite
Reproducing the Issue
- From Bizx, navigate to Org Chart;
- Click on eye icon and select Matrix Reports Only;
- Matrix managers will not show in Org. Chart.
Invalid Matrix Manager User ID in UDF (User Data File).
- Go to Admin Center > Employee Export;
- Review the column Matrix Manager and make sure it's pointing to the correct User ID.
Matrix Manager, Matrix Reports Only, Org. Chart , KBA , LOD-SF-PLT-ORG , Org Chart Issues , LOD-SF-PLT , Platform Foundational Capabilities , Problem