SAP Knowledge Base Article - Public

3080777 - Error 'Sales org missing for sales unit ABC, it could not be determined yet' when Creating Opportunity

Symptom

Error 'Sales org missing for sales unit ABC (ABC represents the sales unit ID), it could not be determined yet' when creating opportunity.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Sales work center.
  2. Go to the Opportunities view.
  3. Create new opportunity.
  4. Select account for the opportunity.
  5. Error occurs.

Cause

You have enabled the question 'Do you want to default the sales organization, distribution channel and division based on the account & employee sales data?' in your system scope but the determination step for Sales Organization is not maintained in the fine-tuning activity Opportunities.

Resolution

Follow the steps below:

  1. Go to the Business Configuration work center.
  2. Go to the Overview view.
  3. Open the activity 'Opportunities'.
  4. Click on 'Maintain Involved Parties'.
  5. Select the 'Sales Organization' line.
  6. Click on 'Maintain Determinations'.
  7. Mark the check box for the step 10. 

See Also

2982344 - How to understand determination methods in SAP Cloud for Customer

Keywords

Sales Org; Opportunities; Maintain Involved Parties. , KBA , LOD-CRM-OPP , Opportunity Management , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2105