SAP Knowledge Base Article - Public

3080734 - Fields Editable Without Clicking on The Pencil Icon


When opening an object (e.g Service Ticket), you are able to edit specific fields (e.g Service Category) without clicking in the pencil icon.


SAP Cloud for Customer


 The feature Enable Inline Editing in Browser is Activated.


There is a feature in C4C that is responsible for the editing of the object without clicking on the pencil Icon.

The steps to activate it are:

  1. Click to open your User Settings.
  2. Click on Company Settings.
  3. In the General facet, select the Enable Inline Editing in Browser feature.


Button; Clickable; UI; , KBA , LOD-CRM-SRP , Service Request Processing , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions