SAP Knowledge Base Article - Public

3080696 - Where to go Address Tile - Onboarding

Symptom

  • In a "Where To Go" Tile, address will only show Address line 1 and Address line 2. System does not display Address line 3.
  • Where to go tile address display issue and it will not populate it.
  • Is there any configuration setting to make address line 3 appear in Where to go Tile?

    "Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


Environment

  • SAP SuccessFactors Onboarding

Cause

This is a code related issue when external hire is converted to internal hire, the query is not selecting any address3 from locationNav/addressNavDEFLT to set in the UI. This will require code changes in the backend as well as frontend to make the where to go location setting more robust.

Please note address1 and address2 are the primary addresses which are used for Find directions in where to go Tile and address3 will be used for buildingFloorRoom field of ONB2WhereToGoActivity when origin of address is Office Location similar to how we have it for Central Orientation Meeting which actually has the buildingFloorRoom field. 

Resolution

This issue is tentatively schedule to fix in b2111 release.

See Also

Jira: https://jira.successfactors.com/browse/OBX-18649

Keywords

SF, success factors, ONB, OBD, on boarding , KBA , LOD-SF-OBX-ADM , Admin UI , Problem

Product

SAP SuccessFactors Onboarding all versions