SAP Knowledge Base Article - Public

3079942 - [Onboarding] Token [[JobTitle]] is not working for Buddy Assignment and Recommend People Email Template

Symptom

(ONB) Recommended People Assignment Template and (ONB) Buddy Assignment Template has Token [[JobTitle]] configured correctly but the Job Title does not show in emails sent. 

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  • Go to the Onboarding Dashboard, find a user for whom Buddy Assignment Task or Recommend People Task is incomplete
  • Start the Task and click on submit
  • Go to Email Services > Email Status
  • Find the Email sent and review the Email 
  • Token [[JobTitle]] is blank 

Cause

There are a few reasons why this could happen, please find the possible reasons below:

  • Token [[JobTitle]] is not working for the email templates as the value is not passed successfully from RCM to ONB

(Or)

  • Job Title field is not mapped in Recruit to Hire Data Mapping under jobInformation

Resolution

  • You can create a new custom field for Job Title field mapping from RCM. The custom field can be defined as a text field, for Job Title. This should be mapped in Recruit to Hire Data Mapping to the corresponding field in EC, "job-title".

OR

  • You can use Job Role to map with Job Title in Recruit to Hire Data Mapping. Please note that Job Role is a standard field associated with the Job Code. (Please note that in this case the Job Code should be the same as Job Title)

See Also

Keywords

Email Notifications, Buddy Email, Recommend People Email, [[JobTitle]], Token , KBA , LOD-SF-OBX-EML , Notifications , How To

Product

SAP SuccessFactors Onboarding 2105