SAP Knowledge Base Article - Public

3079818 - Personalisation on Home Launchpad Lost After System Resfresh

Symptom

After a system refresh, the user personalization settings in your system are lost.

Environment

SAP Business ByDesign

Cause

With a refresh activity, the url will remain the same, but user personalization settings will be removed. This is the standard system behavior, caused by a required isolation between source and target system.

Resolution

x-tinymce/html

Restore the customization/personalization settings.

Keywords

tenant, vanished, removed, not available , KBA , AP-RC-BCT , Business Config. Tools (SAP Business ByDesign , Problem

Product

SAP Business ByDesign 2102