SAP Knowledge Base Article - Public

3079810 - Reference Document for Determining Invoice Quantity or Unit Not Found

Symptom

You are trying to invoice an Invoice Request, however the document is currently showing as Inconsistent.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Customer Invoicing work center.
  2. Select the Invoice Requests view.
  3. Search for the ID ABC (ABC represents the ID of the Invoice Request).
  4. Status: Inconsistent.
  5. Click Check.
    Error: Reference document for determining invoice quantity or unit not found.

Cause

The system identified that the value you are trying to invoice is greater than the value maintained for the Tax Exemption Certificate available under the source Sales Order.

Resolution

This is the expected behavior.

Option 1.

  1. Go to the Account Management work center.
  2. Select the Accounts view.
  3. Search for the ID XYZ (XYZ represents the ID of Customer Account).
  4. Click Edit.
  5. Navigate to the Financial Data tab.
  6. Select Tax Exemption Certificates subtab.
  7. Select the Tax Exemption Certificates ID DEF (DEF represents the ID of the Tax Exemption Certificates).
  8. Change the Maximum Tax Exemption Amount.
  9. Click Save. 

Or

Option 2.

  1. Go to the Sales Orders work center.
  2. Select the Sales Orders view.
  3. Search for the ID MNO (MNO represents the ID of the Sales Order).
  4. Click Edit.
  5. Navigate to Tax Exemption.
  6. Select and change the value for Tax Exemption Certificate ID. 

Once you have performed one of these actions, please perform the following:

  1. Go to the Customer Invoicing work center.
  2. Select the Invoice Requests view.
  3. Search for the ID ABC.
  4. Click Check.
  5. Click Redetermine button. 

In case the errors do not disappear, please create a ticket for the support, sharing the ID's of the documents being affected and pre-checks.

Keywords

Customer Invoice, Inconsistent, Maximum Tax Exemption Amount of Certificate, Reference Document, Determining Invoice Quantity, Unit Not Found, Tax Exemption Certificate , KBA , AP-CI-CI , Customer Invoice , How To

Product

SAP Business ByDesign all versions