SAP Knowledge Base Article - Public

3079736 - Error [COE0018]Failed to publish Cancel onboarding event - Onboarding

Symptom

  • Unable to Cancel Onboarding Process for any candidate due to the following error [COE0018] Failed to publish Cancel onboarding event.
  • com.successfactors.docusignadaptor.api.DocuSignAdaptorException: DocuSign integration is not activated
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Onboarding 

Reproducing the Issue

  • Go to the Onboarding Dashboard and search for onboardee to be cancelled.
  • Go to Actions then click on Cancel Onboarding.
  • You will see Error: [COE0018] Failed to publish Cancel onboarding event.

Cause

  • Account ID, Email, and Password has not been configured for DocuSign eSignature from Admin Center.

Resolution

  • Account ID, Email, and Password needs to be entered for DocuSign eSignature from Admin Center.

Keywords

Cancel, Onboarding, Event, Failed, COE0018 , KBA , LOD-SF-OBX-DG , Generation of Documents using PFS , Problem

Product

SAP SuccessFactors Onboarding 2105