For leads created via SOAP interface, the Sales Organization is empty.
SAP Cloud for Customer
Reproducing the Issue
- Trigger Lead creation for a non existing account via SOAP interface (for example, Lead Replication from SAP Business Suite to C4C).
- Open the created lead.
- You see, that an Owner (Sales) party was determined based on lead routing rules as expected.
- However, the Sales Organization is empty.
There is a difference between the sales organisation of the logon-user and the sales organisation of the sales employee.
If the combined sales area is activated, then the account of the lead and the logon employee will play a role during sales organisation determination.
In our example lead, neither the lead account nor the creation Identity (technical user) have sales data --> therefore the lead will have no sales data (Sales data is not set externally as well).
This is the expected system behaviour as per design.
KBA , LOD-CRM-LM , Lead Management , How To