SAP Knowledge Base Article - Public

3079326 - Lead Creation Via SOAP Interface: Sales Organisation Does Not Get Determined

Symptom

For leads created via SOAP interface, the Sales Organization is empty.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Trigger Lead creation for a non existing account via SOAP interface (for example, Lead Replication from SAP Business Suite to C4C).
  2. Open the created lead.
  3. You see, that an Owner (Sales) party was determined based on lead routing rules as expected.
  4. However, the Sales Organization is empty. 

Cause

There is a difference between the sales organisation of the logon-user and the sales organisation of the sales employee.

If the combined sales area is activated, then the account of the lead and the logon employee will play a role during sales organisation determination.

In our example lead, neither the lead account nor the creation Identity (technical user) have sales data --> therefore the lead will have no sales data (Sales data is not set externally as well).

Resolution

This is the expected system behaviour as per design.

See Also

Blog: Combined Sales Area Determination in C4C Sales Transactions

Keywords

KBA , LOD-CRM-LM , Lead Management , How To

Product

SAP Cloud for Customer core applications 2105