SAP Knowledge Base Article - Public

3079197 - [Onboarding]Candidates not showing up in New Onboarding Dashboard

Symptom

Candidates are not visible in the New Onboarding Dashboard for managers but when the candidates are searched in the search bar they appear in the results.


Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

1. Initiate manual onboarding for few external users with this user mapped as hiring manager.
2. Proxy as hiring manager. The Onboarding dashboard(New) homepage tile will show the count of candidates who are direct reports of this user.
3. Clicking on dashboard loads the page blank, however on search of any candidate the record is displayed correctly.

Cause

The Manager is getting "Admin access to MDF OData API" permission from some user role.

This issue is observed only when the first set of records being fetched are for onboardees who are not the direct reports of the user (target population is over-ridden due to "Admin access to MDF OData API" permission).

Resolution

WORKAROUND- Remove the "Admin access to MDF OData API" permission from all the roles of which the manager is part of as this permission is responsible for overriding the target population of the manager.

PERMANENT FIX- This is a known defect in the system and the Engineering Team has fixed it. The patch will be applied in b2111 release.


Keywords

Onboarding, New Onboarding Dashboard, Manager, No data , KBA , LOD-SF-OBX-DBD , Dashboard , Problem

Product

SAP SuccessFactors Onboarding 2105