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3079008 - SAP HANA does not start with error: Error during reading of SSFS

Symptom

During the installation of SAP HANA, the system does not start. In the nameserver trace, you can observe the following error:

[224425]{-1}[9/34780] 2021-07-19 16:37:52.760255 w Crypto           RawRootKeyStore.cpp(00082) : Error during reading of SSFS. (Retry no: 0, next retry in 1ms).
exception  1: no.301103  (Crypto/Ssfs/RootKeyAccess/RawAccess/RawRootKeyStoreAccessor.cpp:53) TID: 224425
  RawRootKeyStoreReader::read: SSFS-1400: File "/tmp/SSFS_<SID>.KEY" cannot be opened in mode "rb": Permission denied (errno = 13)
exception throw location:
1: 0x00007fcc6bdc1e5b in Crypto::SecureStore::RootKeyAccess::RawAccess::RawRootKeyStoreReader::read(Crypto::Buffer&)+0x37 at RawRootKeyStoreAccessor.cpp:80 (libhdbbasement.so)
2: 0x00007fcc6bdc908f in Crypto::SecureStore::RootKeyAccess::RawAccess::RawRootKeyStore<true, true>::read(ltt::basic_string<char, ltt::char_traits<char>, ltt::integral_constant<int, 64> > const&, ltt::basic_string<char, ltt::char_traits<char>, ltt::integral_constant<int, 64> > const&, ltt::basic_string<char, ltt::char_traits<char>, ltt::integral_constant<int, 64> > const&, ltt::basic_string<char, ltt::char_traits<char>, ltt::integral_constant<int, 64> > const&, Crypto::Buffer&, bool)+0xcb at RawRootKeyStore.cpp:67 (libhdbbasement.so)
3: 0x00007fcc73d87d7e in Crypto::SecureStore::Consistency::RootKeyStoreConsistencyProvider::doCheckForKeyType(ltt::basic_string<char, ltt::char_traits<char>, ltt::integral_constant<int, 64> >&, Crypto::SecureStore::RootKeyAccess::SsfsAccessorBase const*, char const*)+0x23a at RootKeyStoreConsistencyProvider.cpp:213 (libhdbrskernel.so)
4: 0x00007fcc73d88281 in Crypto::SecureStore::Consistency::RootKeyStoreConsistencyProvider::checkForMasterKey(ltt::basic_string<char, ltt::char_traits<char>, ltt::integral_constant<int, 64> >&)+0xe0 at RootKeyStoreConsistencyProvider.cpp:276 (libhdbrskernel.so)
5: 0x00007fcc6bdd73b5 in Crypto::SecureStore::Consistency::RootKeyStoreConsistencyChecker::checkForMasterKey(ltt::basic_string<char, ltt::char_traits<char>, ltt::integral_constant<int, 64> >&)+0x71 at RootKeyStoreConsistencyChecker.cpp:370 (libhdbbasement.so)
6: 0x00007fcc910a77a7 in NameServer::TREXNameServer::getStaticInfo(NameServer::TNode&)+0x9e3 at TREXNameServer.cpp:3000 (libhdbns.so)
7: 0x00007fcc91092400 in NameServer::TREXNameServer::setStarting(NameServer::ServiceType, char const*, char const*, bool)+0x1b0 at TREXNameServer.cpp:4782 (libhdbns.so)
8: 0x00007fcc910b0126 in NameServer::TREXNameServer::assign(NameServer::ServiceStartInfo&)+0xc82 at TREXNameServer.cpp:1969 (libhdbns.so)
9: 0x000055b64571d01c in TRexAPI::TREXIndexServer::assign(NameServer::ServiceStartInfo&, bool, TREX_ERROR::TRexError&)+0x108 at TREXIndexServer.cpp:1083 (hdbnameserver)
10: 0x000055b645725697 in TRexAPI::AssignThread::run(void*)+0x33 at TREXIndexServer.cpp:538 (hdbnameserver)
11: 0x00007fcc6c1dd2d4 in TrexThreads::PoolThread::run()+0x970 at PoolThread.cpp:462 (libhdbbasement.so)
12: 0x00007fcc6c1df0e0 in TrexThreads::PoolThread::run(void*&)+0x10 at PoolThread.cpp:142 (libhdbbasement.so)
13: 0x00007fcc66ebe3fd in Execution::Thread::staticMainImp(Execution::Thread*)+0x529 at Thread.cpp:522 (libhdbbasis.so)
14: 0x00007fcc66eafb39 in Execution::pthreadFunctionWrapper(Execution::Thread*)+0x165 at ThreadInterposition.cpp:639 (libhdbbasis.so)
15: 0x00007fcc665316da in start_thread+0xc6 (libpthread.so.0)
16: 0x00007fcc64c5727d in __clone+0x69 (libc.so.6)
exception type information:
- 0: public Crypto::RootKeyStoreException@0x7fcc68086158 SI
 - 0: public Crypto::Exception@0x7fcc68086170 SI
   - 0: public ltt::exception@0x7fcc66496c70


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Environment

SAP HANA, platform edition

Product

SAP HANA, platform edition all versions

Keywords

SSFS, error, RawRootKeyStoreReader, SSFS-1400 , KBA , HAN-LM-INS-DB , Installation of HANA Database , Problem

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