SAP Knowledge Base Article - Preview

3077957 - Crystal Reports - Windows Print Spooler Remote Code Execution Vulnerability cause formatting issues if printspooler is disabled

Symptom

Microsoft releases Windows Print Spooler Remote Code Execution Vulnerability (CVE-2021-34527) And it is recommended to close the Print Spooler Service.

After our BusinessObjects BI 4.2 SP5 closed the Print Spooler Service, the layout of the Crystal Report will be distorted when exporting to PDF. (For example, the text wraps abnormally)

Does Crystal Report need to use Print Spooler Service?
If necessary, is there any other solution?


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Environment

  • SAP Crystal Reports
  • SAP Businessobject Enterprise 4.2.x

Product

SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Business Intelligence platform 4.3 ; SAP Crystal Reports 2011 ; SAP Crystal Reports 2013 ; SAP Crystal Reports 2016 ; SAP Crystal Reports 2020

Keywords

Print spooler, CVE-2021-34527 , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem

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