SAP Knowledge Base Article - Public

3077819 - [Onboarding]How can an onboardee download a signed document post e-signature step

Symptom

Customers have a requirement where they want the Onboardees to be able to access and download Onboarding documents signed by them post completion of e-signature task.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Login to Onboardee instance
  2. Select the Complete e-signature tile
  3. Onboarding Documents are available for the candidates to sign and download
  4. After the onboardee submits the e-signature task the e-signature tile is no more available and onboardee cannot access or download the documents

Resolution

Onboardees can access the Onboarding documents during the Complete e-signature step. Till this task is completed the documents are available for them to be downloaded. Post the completion of this step they cannot access the Onboarding documents assigned to them hence cannot download the same. This is expected current system behavior.

After the e-signature task is completed only admin and HM (based on permission) can access the documents of the onboardees from dashboard.


Keywords

Onboarding, e-signature, download, Onbaording documents , KBA , LOD-SF-OBX-DG , Generation of Documents using PFS , How To

Product

SAP SuccessFactors Onboarding 2105