SAP Knowledge Base Article - Public

3077375 - [Onboarding] Know limitation of cancel onboarding with NO-SHOW

Symptom

Candidate lost after cancel and reinitiate/restart

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  • Initiate Onboarding 
  • Cancel Onboarding with NO-SHOW
  • Then the end-date is stamped in the EC. 
  • Try to reinitiate/restart onboarding
  • Candidate creation failed

Cause

Currently there is a limitation in the application wherein if there is an end-date for the job information, then it prevents the candidate creation.

Resolution

  • The current solution is to clean the end-date via a script

Note: @suppport engineer refer internal memo for sample SRSD

Keywords

restart, onboarding, candidate, lost, End Date, reinitiate , KBA , LOD-SF-OBX-RCM , Integration RCM , Known Error

Product

SAP SuccessFactors Onboarding 2105