SAP Knowledge Base Article - Public

3077374 - IRT validation failed - targetTenantZoneNotSupported

Symptom

Instance Refresh schedule request fails with error targetTenantZoneNotSupported  

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. As an admin go to Admin Center -> Company Settings -> Instance Refresh;
  2. Select Full Copy (Instance Refresh) and click Next;
  3. Click Create Instance Refresh Request;
  4. Select the instance and Submit;
  5. You will face a failure with Error Codes : 1. targetTenantZoneNotSupported

Cause

The cause is that you had selected to do Learning Management System on your refresh and your target Learning tenant is a production tenant or it is on a stack that is not currently supported.

Resolution

Currently this is a limitation on our system, so please schedule only the HXM Suite refresh via the IRT and raise a customer case to our Learning team (component LOD-SF-LMS) for the LMS refresh.

Keywords

IRT Instance Refresh  , KBA , LOD-SF-SER-REF , Instance Refresh , LOD-SF-PLT-IRT , Instance Refresh Tool , Product Enhancement

Product

SAP SuccessFactors HXM Core 2105