SAP Knowledge Base Article - Public

3077306 - "Unable to retrieve data from data source" error appears when trying to show a measure on the tooltip in SAP Analytics Cloud


The following error message appears in the chart tooltip, after adding a measure to that.

  • "Unable to retrieve data from data source"


  • SAP Analytics Cloud (Enterprise) 2021.7.7
  • SAP Business Warehouse direct connection

Reproducing the Issue

  1. Create a chart from alive BW model.
  2. Select a measure.
  3. Select a dimension.
  4. Add an additional dimension to the color.
  5. Add a measure tooltip to the chart.
  6. Notice the error for the tooltip.


This issue is currently under investigation by development.


This issue is currently under investigation by development.

See Also

Your feedback is important to help us improve our knowledge base.


SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, connected, failure, stopped , KBA , LOD-ANA-DES , Story Design & Visualizations , Problem


SAP Analytics Cloud 1.0