SAP Knowledge Base Article - Public

3077049 - Create Multi-Step Campaign Not Possible

Symptom

When building Campaign 123 (123 represents Campaign ID), you noticed that all Actions and Triggers are grayed out.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Sales Campaign work center, Campaign view. 
  2. Create a new Campaign 123 and go to Building tab. 
  3.  Add a target group and an e-mail template. 
  4. Click "Apply". 
  5. See that no other actions or triggers are available to be added to the campaign. 

Cause

The reason for the missing functionality is the setting of scoping element "Enhanced Sales Campaign Functionalities" is not checked in your Implementation Project. Therefore, as described in the overview of this element, the multi-step campaigns are not supported.

Resolution

Scope the required elements.

  1. Go to Business Configuration work center, Implementation Project view. 
  2. Edit the Project Scope. 
  3. Go to Step 3 - Scope. 
  4. Sales Campaign > Enhanced Sales Campaign Functionalities.

See Also

2514855 - Missing Actions such as "Create Lead", "Notify", Create Activity", "Update Target Group" on Campaign

2748160 - "Triggers" Not Enabled on the Creation of Campaign in the Build Facet

Keywords

Campaign; Multi-Step; Triggers; Actions; , KBA , LOD-CRM-MKT-CAM , Campaigns , How To

Product

SAP Cloud for Customer core applications 2102