SAP Knowledge Base Article - Public

3077043 - Phone Call Participants Determinated Automatically

Symptom

When creating a Phone Call 123 (123 represents phone call ID), you noticed that the participants are determinated differently from the Business Configuration.

Environment

 SAP Cloud for Customer

Reproducing the Issue

  1. Go to Customers work center, Accounts view. 
  2. Open Account ABC (ABC represent account ID) and go to Activities tab. 
  3. Click to create a new Phone Call 123. 
  4. Notice that the determination for the Participant is Account's ABC Primary Contact.

Cause

When you create the activity from the Account, it will copy the Primary Contact. This is the expected behavior.

Resolution

This behavior should change at release 2105, so users will be able to "switch off" this behavior through business configuration.

See Also

 https://help.sap.com/doc/3e6bad5d9b704800ac4a1b645faa240c/CLOUD/en-US/ea6d2f7a59214f19891a0c3fb995fba4.html

Keywords

 Activities; Attendee; Phone Call; Participant; , KBA , LOD-LE-RC-PAP , Party Processing , LOD-CRM-ACT , Activities , How To

Product

SAP Cloud for Customer core applications 2102