SAP Knowledge Base Article - Public

3076903 - Jam Video Manager - Annotation formatting not working

Symptom

Annotation formatting not working inside a Jam video.

Environment

SAP Jam Collaboration

Reproducing the Issue

  1. User opens a video on Jam that can be edit;
  2. User clicks on Video Manager  > Annotations;
  3. Add annotations and select a font color and background;
  4. Save;
  5. User reloads the page and play the video;
  6. See that annotations to not respect the font color and background assigned to it, it only respect the font size.

Resolution

SAP Jam Engineering team is working on a code-fix and current ETA to be deployed is on Jam Release R558 (to be deployed on September 9th).

For SAP Support only: Further details can be found on CUB-59960

Keywords

Jam video manager not working, Jam annotations format not working, CUB-59960 , KBA , LOD-SF-JAM-VID , Video Recording & WebRTC , LOD-SF-JAM , SAP Jam , Known Error

Product

SAP Jam Collaboration all versions