When sending incident to SAP, the following error appears in the UI:
Message enqueued in other system
Message class&number is AI_CRM_IM_EXCH_OSS 016.
And the error below can be seen in in SMBI_TRACE:
/SPN/SOLMAN_CUSTMSG 016 Incident saving error occurred.
SAP Solution Manager 7.20
"Message enqueued in other system", "AI_CRM_IM_EXCH_OSS 016", "/SPN/SOLMAN_CUSTMSG", "Incident saving error occurred", 4000 , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem
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