SAP Knowledge Base Article - Preview

3076608 - Error "Message enqueued in other system" when sending incident to SAP.

Symptom

When sending incident to SAP, the following error appears in the UI:

Message enqueued in other system

Message class&number is AI_CRM_IM_EXCH_OSS 016.

And the error below can be seen in in SMBI_TRACE:

/SPN/SOLMAN_CUSTMSG 016  Incident saving error occurred.


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Environment

SAP Solution Manager 7.20

Product

SAP Solution Manager 7.2

Keywords

"Message enqueued in other system", "AI_CRM_IM_EXCH_OSS 016", "/SPN/SOLMAN_CUSTMSG", "Incident saving error occurred", 4000 , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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