- When an agent retrieve the a call that was placed on hold, the agent is no longer able to hear the caller, but the call is able to hear the agent
- One way voice issue
Image/Data is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
SAP Contact Center 7.0
PSTN, Voice, one-way, hold, on-hold, retrieve, no voice , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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