SAP Knowledge Base Article - Preview

3076550 - Unable to hear voice on retrieving the calls from hold (One-way voice in after caller is unhold)

Symptom

  • When an agent retrieve the a call that was placed on hold, the agent is no longer able to hear the caller, but the call is able to hear the agent
  • One way voice issue

    Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

PSTN, Voice, one-way, hold, on-hold, retrieve, no voice , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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