SAP Knowledge Base Article - Preview

3076550 - Unable to hear voice on retrieving the calls from hold (One-way voice in after caller is unhold)


  • When an agent retrieve the a call that was placed on hold, the agent is no longer able to hear the caller, but the call is able to hear the agent
  • One way voice issue

    Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.



SAP Contact Center 7.0


SAP Contact Center, on-premise edition 7.0


PSTN, Voice, one-way, hold, on-hold, retrieve, no voice , KBA , CRM-CCI , Contact Center Infrastructure , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.