SAP Knowledge Base Article - Public

3076549 - Multiple compliance tasks getting created after declining signature step - Onboarding

Symptom

Your new hire has declined the e-signature step before of completing the Compliance tasks - Now, the compliance tasks are duplicated.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Go through Onboarding process for new US/UK/AUS Onboardee untill additional data step.
    2. Fill in additional data as Onboardee. Do not fill in compliance form;
    3. Decline e-Signature for additional data form.
    4. Go through personal data and additional data steps again, submit the data;
    5. Click on "Complete Compliance Tasks" tile - now there are duplicates for compliance.

Cause

This is currently a know issue under analysis by Onboarding engineering team.

Resolution

At present we don't have a workaround for this problem - The permanent fix is still in progress by the code fix OBX-18498.

Keywords

OBX-18498, multiple, duplicated, compliance, tasks, onboarding, obx, 2.0, decline, signature , KBA , LOD-SF-OBX , Onboarding 2.0 , Problem

Product

SAP SuccessFactors Onboarding all versions