SAP Knowledge Base Article - Public

3076518 - Update Unsuccessful when saving details in IDP configuration in CSB - Recruiting Marketing

Symptom

When attempting to save the configuration the error message "Update Unsuccessful" is shown and the configuration is not saved 

Environment

  • SAP SuccessFactors Recruiting Marketing
  • Internal Career Site Powered by CSB

Cause

Incorrect format of IAS tenant populated. The URL is populated with the "http://" Protocol

Resolution

The IAS Tenant Name should be populated with only the URL, without the "http://" Protocol. 

For example: abcdefgh.accounts.ondemand.com

Keywords

KBA , LOD-SF-RMK-ICS , Internal Career Site Builder (CSB, IAS, etc ...) , Problem

Product

SAP SuccessFactors Recruiting all versions