SAP Knowledge Base Article - Public

3075993 - [Onboarding]Application error in Configure Document Management

Symptom

Configure Document management page returns Application error while trying to enable the Vender as 'SuccessFactors' option.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Login to the instance
  2. Go to Admin Center > Configure Document Management
  3. Select SuccessFactors
  4. Click Submit > Ok
  5. Application error will appear

Cause

The error is because 'Enable Document management service' is enabled in provisioning Company Settings

We should only enable the configuration 'Enable Document management service' if we want to use 'OpenText' configuration. In case the customer want to use SuccessFactors there is no need to Configure Document Management. This is the reason the error is coming because as per the system design we should only use this screen if we have to use 'OpenText'. 

Resolution

Disable 'Enable Document Management Service' in Provisioning Company Settings. When we disable this setting it internally takes 'SuccessFactors' itself in document flow and that's why the flow should work properly. Enable this setting only if you want to use 'OpenText'.

Keywords

Onboarding 2.0, DMS, Configure Document Management, Application error, Document Management Service , KBA , LOD-SF-OBX-ADM , Admin UI , Known Error

Product

SAP SuccessFactors Onboarding 2105