SAP Knowledge Base Article - Preview

3075955 - Cannot see the sent document in the receiver's BI Inbox List


  • When a non-admin user sends any report (WebI/Crystal) from the Public folder to another user's BI Inbox, it is never received.
  • When sending the document as Administrator, no issue is observed and the report is delivered successfully to the receiver's BI Inbox List.
  • Upon sending the document, the message "Document send initialized successfully." is observed, but the document cannot be found in the receiver's BI Inbox List.



  • SAP BusinessObjects Business Intelligence Platform 4.x
  • Central management Console
  • BI Launch Pad


SAP BusinessObjects Business Intelligence platform all versions


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