SAP Knowledge Base Article - Public

3075926 - The Fields Department and Function Are Not Displayed In Contact UI

Symptom

You have created a contact via Data File Load (CSV) or via Odata API maintaining values for the fields Department and Function but they are not displayed under the Contact UI.

Environment

  • SAP Marketing Cloud Edition
  • SAP Marketing OnPremise starting with release 1709

Reproducing the Issue

Create a contact via Data File Load (CSV) maintaining values for the field Department (ABTNR) and Function (PAFKT).

  1. Go to the Contacts APP.
  2. Open the recently created contact.
  3. In the Overview tab, you can check below the contact name in the top left conor that the values for Department and Function are not displayed.

Cause

The contact created was not created as "Is Contact" or "Is Consumer", therefore the Department and Function are not displayed on Contact UI.

From the UI perspective and the real business scenario, we classify the contact in to four types which are contact, contact and consumer(flagged both contact and consumer), consumer, suspect(neither contact nor consumer). So only for contact or contact and consumer types we get the property like department from the backend via Odata service CUAN_CONTACT_SRV.

For the Odata service cuan_contact_srv if you check the meta data you will find the entity type and the respective properties.

Resolution

You can add the field in your CSV file for Contact "IS_CONTACT" and use the value as "X", or "IS_CONSUMER" as "X" as well. The same is valid for the Odata API payloads.

Then the Contact will be created as "Contact" on backend and the fields department and function will be displayed on Contact UI as well.

Keywords

Department, Function, Contact UI , KBA , CEC-MKT-DM-IC , Interaction Contact , How To

Product

SAP S/4HANA Cloud 2105