SAP Knowledge Base Article - Preview

3075445 - How to maintain the system data for Support Assistant Tree with OpenText products

Symptom

When you create a customer incident in SAP support portal for OpenText products, the expected Support Assistant Tree is not triggered automatically after the system and product area selection.


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Environment

  • SAP Invoice Management by OpenText
  • SAP Invoice Management by OpenText  for SAP S/4 HANA

Those products are installed in the SAP ERP or S/4 system as ABAP add-on components

Product

SAP Invoice Management by OpenText all versions ; SAP Invoice Management by OpenText for SAP S/4HANA all versions

Keywords

Support Assistance tree, GCH, OpenText Invoice Management, VIM , KBA , XX-PART-OPT-INV , SAP Invoice Management by OpenText , How To

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