SAP Knowledge Base Article - Preview

3074858 - Field "Life Cycle Status" in the search of Service Transactions

Symptom

The search of the Service documents (Service request, Incidents, Service Orders, Service Contracts or Service Confirmations) contains a field called "Life Cycle Status" with the following default values:

  • A Open
  • B In Process
  • C Completed
  • D Released

However, sometimes these values seem to be wrong. For example, the value B (In Process) displays documents with status Open

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Environment

SAP S/4HANA

Product

SAP S/4HANA all versions

Keywords

STAT_LIFECYCLE , KBA , CRM-S4-BTX , S4CRM: Business Transaction Framework , CRM-S4-SRV-SCO , S4CRM: Service Confirmation , CRM-S4-SRV-CTR , S4CRM: Service Contract , CRM-S4-SRV-SRQ , S4CRM: Service Request , CRM-S4-SRV-SVO , S4CRM: Service Order , Problem

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