SAP Knowledge Base Article - Public

3074639 - [Onboarding] “Unable to fetch form data” error received while completing USA Compliance Process (Onboarding/Offboarding)

Symptom

When an external user clicks on the Compliance Tile (US Compliance), the following error is displayed “Unable to fetch form data”. 

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  • Login as the external user
  • Click on the "Complete Compliance Process" Tile
  • User receives the following error “Unable to fetch form data”

Cause

  • The reason for this error is because the standard Middle Name field in Personal Info in EC was not enabled.
  • This is a mandatory field for compliance process in a few countries and one of those countries is the US.

Resolution

The compliance form requires the following fields to be enabled in the PersonalInfo data model in Manage Business Configuration:

  • Middle Name
  • First Name
  • Last Name
  • First Name Alt 1

Keywords

US Compliance, Unable to fetch form data, i-9, E-verify, Compliance , KBA , LOD-SF-OBX-EVF , Compliance 2.0 for i9 and everify , Problem

Product

SAP SuccessFactors Onboarding 2105