SAP Knowledge Base Article - Public

3074637 - Recommended Links not showing labels or links as the update in the onboarding program

Symptom

  • When perform Recommend Links task, labels or links are not showing the update in the onboarding program.
  • Labels or links are different to responsible users.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Update labels or links in onboarding program
  2. Perform Recommended Links task to a candidate
  3. Labels or links are not showing the update in the onboarding program
  4. Proxy as another responsible user
  5. Labels or links are showing the update in the onboarding program

Resolution

It is the current system behavior.

The Recommended links vary with the responsible user. If a user has never added any recommended link to any candidate, the update in onboarding program will reflect.

Every time a responsible user submits a link by clicking "Add Link" button in Recommended Links page, a new record would be created to that user. Each user has his/her own link list, so updates from onboarding program will not have any impact to that manually added link. 

If a user wants to update the label or link to a recommended link once manually added, the user need to find the very first added link task and update it from Recommended Links page.

Once a link was added, the link will always show to that user as a suggestion. Currently, there is no way to delete it.

Keywords

Recommended Links, label, link, onboarding task, onboarding program , KBA , LOD-SF-OBX-NHA , New Hire Activities , Problem

Product

SAP SuccessFactors Onboarding all versions