SAP Knowledge Base Article - Public

3074401 - When using Outlook Integration for Interview Scheduling, the wrong Subject line is displayed when cancelling a booked interview

Symptom

Please note that the following only applies when Outlook integration is enabled

When an interview is confirmed by a candidate, and the interview is later cancelled, the interviewer receives an outlook email to inform them of the cancellation, however the subject line of the outlook cancelation email is not the same as what has been configured for the trigger "Booked Interview Cancellation to Interviewers".

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Schedule an inteview with a candidate using the trigger "Interview Confirmation to Interviewers". The interviewer recevies an outlook appoinment email as expected
  2. The candidate confirms the interview and the interview has been booked
  3. The interviewer is later cancelled
  4. The interviewer then receives another email based on the trigger "Booked Interview Cancellation to Interviewers", however this email does not contain the subject line as configured for the template associated to the token "Booked Interview Cancellation to Interviewers" but instead includes the same subject line as configured for the template associated to the trigger "Interview Confirmation to Interviewers" along with the word "Cancelled" 

Resolution

This is the current standard behaviour of the sysem. This appointment email comes from Outlook and is not sent by SuccessFactors. 

There is no additional email sent to the interviewer for this trigger.

Keywords

KBA , LOD-SF-RCM-IVW , Interview Central, Interviews, Scheduling etc , How To

Product

SAP SuccessFactors Recruiting all versions