SAP Knowledge Base Article - Public

3073634 - Payment Information missing in PDC - Onboarding

Symptom

Bank Details in Payment Information portlet is missing in PDC step

Environment

SAP Successfactors Onboarding

Reproducing the Issue

1. Login as candidate

2. Open PDC tile

3. Click Continue until Payment Information Portlet

4. Payment Information bank details is not available

Cause

There is no "Personal Information Screen Lookup" configured for Payment Information hence the compensation portlet didn't show any payment information.

Resolution

Need to add Personal Information Screen Lookup for Payment Information.

  1. Go to Manage Data
  2. Click Create New
  3. Search for Personal Information Screen Lookup
  4. Select Payment Information as Object Type
  5. Then select screenID from the dropdown.


Admin Guide: Setting Up the Configuration UI

See Also

Setting Up the Configuration UI

Keywords

Payment Information, Bank Details. , KBA , LOD-SF-OBX-DC , Personal Data Collection , Problem

Product

SAP SuccessFactors Onboarding 2105