SAP Knowledge Base Article - Public

3073631 - Error when refering a job to a friend in Internal Career Site powered by CSB - Recruiting Marketing

Symptom

  • When I click on Refer a Friend button and I submit the referral I receive the message "A user by this email has already been submitted to this job.";
  • When I click on Refer a Friend button and I submit the referral I receive the message  "An error occurred while submitting your referral";
  • Unable to refer a job to a friend in the internal career site.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Recruiting Marketing (RMK)

Reproducing the Issue

  1. As employee access the Internal Career Site powered by CSB;
    • Click on Home > Careers or go to external career site and click on Employee Login link located in the page header;
  2. Search for an internal job postings;
  3. Click on Refer a Friend button;
  4. Fill out the information and submit the form.
  5. You will see one of the following errors:

"A user by this email has already been submitted to this job."

or

"An error occurred while submitting your referral"

Resolution

Scenario 1: The message “A user by this email has already been submitted to this job.” is misleading since it might presented for an employee when the person was being referred already exists on this job (referred by someone else) for the same job requisition.

Product Management team is evaluating the possibility to have a separated message for both scenarios in the internal career site.


Workaround

  1. Go to Career Site Builder > Tools > Translations;
  2. Type refer on the first filter;
  3. Change the translation of the Resource Key rfmessagecode_exists_on_job to something else:
    • e.g. "Either this email (person) was referred by someone else for this particular job or this email (person) cannot be referred to any job.".

Scenario 2: The message "An error occurred while submitting your referral." when RCM has candidate ownership feature enabled. If candidate is owned by an employee for referral , another employee can’t refer that candidate to any other job. The message shows since candidate can’t be referred to any job req by another employee once they have a referral from one employee.

Engineering has resolved this issue to present the following message:

"An employee has already referred this person to the job. You can refer the person to a job only after the other employee referral becomes inactive."

The fix is target to be applied in the system for the 2H2021 release.

Keywords

Employee Referral, Refer a Friend, ICS, Internal Career Site, CSB, Candidate already exists on Job , KBA , LOD-SF-RMK-ICS , Internal Career Site Builder (CSB, IAS, etc ...) , Known Error

Product

SAP SuccessFactors Recruiting all versions

Attachments

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