SAP Knowledge Base Article - Public

3073464 - Error - Customer invoice not possible; individual material XXXXXXXXX is obsolete

Symptom

You have noticed the Customer invoice as unposted source document and an error message which prevents the document from being posted. The error message is: Customer invoice not possible; individual material XXXXXXXXX is obsolete.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the General Ledger work centre.
  2. Go to the Closing Cockpit view.
  3. Go the to Source Documents sub-view.
  4. Search for your Source Document ID - XYZ[XYZ - Customer Invoice ID].
  5. Select the ID and under the Details session you can see below error.
    Customer invoice not possible; individual material XXXXXXXXX is obsolete.

Cause

The status of Individual Material for which Customer Invoice is posted, is Obsolete. Also, you can verify the status of the fixed asset and it is Retired, which means you cannot sell this asset to the customer.

Resolution

As the Individual Material is Obsolete, you have to cancel the Customer Invoice using below steps:

  1. Go to the General Ledger work centre.
  2. Go to the Closing Cockpit view.
  3. Go the to Source Documents sub-view.
  4. Search for your Source Document ID - XYZ[XYZ - Customer Invoice ID].
  5. Click on Source Document ID.
  6. Click on Cancel. 
  7. You can find cancelled Customer Invoice in the Source Documents view.
  8. Click on Action - View Business Transaction.
  9. In the new screen choose Mark as Irrelevant.

This will mark the Reversal as well as the Original Source Document as Irrelevant in Accounting.

Keywords

Customer invoice not possible; individual material XXXXXXXXX is obsolete, unposted source document, individual material is obsolete , KBA , customer invoice not possible , individual material is obsolete , unposted source document , SRD-FIN-GL , General Ledger , Known Error

Product

SAP Business ByDesign all versions