SAP Knowledge Base Article - Public

3073276 - When Rescheduling an Interview, an Error Occurs - Recruiting Management

Symptom

When rescheduling an interview and selecting a different time slot from the one already booked, an error occurs: "RemoteException occurred while Reschedule interview".

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Recruiting Management
 

Reproducing the Issue

  1. Go to Interview Scheduling
  2. Click on Interviews for a Job Requisition
  3. Click on Interview One
  4. In the Interview page, select a couple of different time slot in the time grid
  5. Click on Continue
  6. Pop up window appears, click first on OK
  7. Second pop up window appears, click on Replace
  8. In the third pop up window, click on Send to Candidate or on Skip
  9. Error message appears: "RemoteException occurred while Reschedule interview"

Cause

There is an overall rating in Interview Central for the candidate for which the interview is being rescheduled.

Resolution

This is an expected behaviour. After rating a candidate, the interview Lifecyle will end and the candidate gets moved either to Rejected Status or Ready to Hire Status, hence there is no point in rescheduling an interview for such a candidate. 

Nevertheless, as the error message is not clear, our Engineering Team worked on a code correction to add an additional validation while rescheduling an interview in such a scenario. When rescheduling an interview (by changing the date or time ), the system will check if the candidate has already been rated in Interview Central portal or not. 

With the fix, the Organizer will be restricted to reschedule an interview by displaying an error message if any of the candidates (who is part of the interview) is already rated. The Organizer will still be allowed to modify any values other than date or time in the scheduled interview.

In the meantime, as a workaround, unrate the candidate before rescheduling the interview. 

The fix will be deployed with the next b2111 release (Preview: October 15, 2021 / Production: November 19, 2021). 


Keywords

RemoteException, Interview, Scheduling, Reschedule, Candidate, Rating, Error, Booked. , KBA , LOD-SF-RCM-IVW , Interview Central, Interviews, Scheduling etc , Problem

Product

SAP SuccessFactors Recruiting all versions