SAP Knowledge Base Article - Public

3073276 - When Rescheduling an Interview, an Error Occurs - Recruiting Management

Symptom

When rescheduling an interview and selecting a different time slot from the one already booked, an error occurs: "RemoteException occurred while Reschedule interview".

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Environment

SAP SuccessFactors Recruiting Management
 

Reproducing the Issue

  1. Go to Interview Scheduling
  2. Click on Interviews for a Job Requisition
  3. Click on Interview One
  4. In the Interview page, select a couple of different time slot in the time grid
  5. Click on Continue
  6. Pop up window appears, click first on OK
  7. Second pop up window appears, click on Replace
  8. In the third pop up window, click on Send to Candidate or on Skip
  9. Error message appears: "RemoteException occurred while Reschedule interview"

Cause

There is an overall rating in Interview Central for the candidate for which the interview is being rescheduled.

Resolution

This is an expected behaviour. After rating a candidate, the interview Lifecyle will end and the candidate gets moved either to Rejected Status or Ready to Hire Status, hence there is no point in rescheduling an interview for such a candidate. 

Nevertheless, as the error message is not clear, our Engineering Team is working on a code correction to add an additional validation while rescheduling an interview in such a scenario. When rescheduling an interview (by changing the date or time ), the system will check if the candidate has already been rated in Interview Central portal or not. If yes, it will display a clearer error message when rescheduling the interview. 

If you would like to have further updates on the progress, Please follow up this KBA by clicking on the star icon in the upper right corner.

In the meantime, as a workaround, unrate the candidate before rescheduling the interview. 

Keywords

RemoteException, Interview, Scheduling, Reschedule, Candidate, Rating, Error, Booked. , KBA , LOD-SF-RCM-IVW , Interview Central, Interviews, Scheduling etc , Problem

Product

SAP SuccessFactors Recruiting all versions