SAP Knowledge Base Article - Public

3073110 - [Onboarding]Error on Manage Pending Hires page while hiring a candidate

Symptom

While submitting the Manage Pending Hires step for candidates below error prompts-

An error occurred in the Payment Information block that is not configured in the new recruit template you selected. This is due to missing or incorrect data coming from Recruiting. Please select another template or contact your administrator.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Go to Manage Pending Hire --> Onboarding
  2. Search for any affected candidate
  3. Submit all the steps and go to Compensation information and click submit
  4. The following error is displayed "An error occurred in the Payment Information block that is not configured in the new hire template you selected. This is due to missing or incorrect data coming from Recruiting. Please select another template or contact your administrator."

Cause

Payment Information Configuration UI is not set up in the Instance correctly.

Resolution

Kindly follow the below documentation to create your own configuration UI for the new Payment Information portlet. After you create configuration UI, use Manage Data in Admin Center to specify which configuration UI should be displayed-

https://help.sap.com/viewer/5c4857518a8d48099172fd69de81e2c7/2105/en-US/7bad1357f4f843f0aafff895d19230cd.html

After this you will be able to successfully submit the Manage Pending Hires step.

Keywords

Onboarding 2.0, Manage Pending Hires, Payment Information, Manage Configuration UI , KBA , LOD-SF-OBX-EC , Integration EC - MPH, Hire , Problem

Product

SAP SuccessFactors Onboarding 2105