SAP Knowledge Base Article - Preview

3072396 - How event tracking works in storefront

Symptom

Event tracking is useful for capturing user interactions, like Page View, Product View, Add To Cart, and others, then process them and send them to a destination, for example SAP Marketing.

But sometimes only the Page View and Product View are captured when using the storefront. Please check below for the necessary configuration, and how it works.

***Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.***


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Environment

SAP Commerce

Product

SAP Commerce 2005

Keywords

customer interaction, user actions, click not tracked, Marketing Cloud, runtime , KBA , CEC-COM-CPS-OTH , Other topics , CEC-COM-HUB , SAP Commerce Data Hub , Bug Filed

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