SAP Knowledge Base Article - Preview

3072394 - Manual and Automatic Incident Creation ERMS

Symptom

You work with ITSM Incident Management. You have configured DEFAULT automatic creation policy, but you want at the time manual creation of incidents.


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Environment

SAP Solution Manager 7.2

Product

SAP Solution Manager 7.2

Keywords

ERMS, Inboud, Inbound, AI_INBOX_ROUTING, ZAI_INBOX, email, e-mail, Iboud , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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