You work with ITSM Incident Management. You have configured DEFAULT automatic creation policy, but you want at the time manual creation of incidents.
SAP Solution Manager 7.2
ERMS, Inboud, Inbound, AI_INBOX_ROUTING, ZAI_INBOX, email, e-mail, Iboud , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem
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