SAP Knowledge Base Article - Public

3072237 - Candidate Unable to Reset Password Successfully in Career Site - Recruiting Management

Symptom

In Career Site, after the candidate resets and create a new password, the system confirms that the password has been changed however once the candidate tries to log in with the new password, the candidate receives an error saying the password is invalid:

"Invalid username or password. Please re-enter your login info."

NOTE: This is not affecting all candidates in the system.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. The candidate starts the reset password process, they type new password;
  2. System confirms the password has been changed;
  3. Once candidate tries to log the system with new password, the system informs the password is invalid;

Cause

This issue has already been acknowledged by Software Engineering team and they are currently working on it.

Resolution

If you have one or more candidates facing this issue, please raise a ticket to Product Support.

For Product Support only, please refer to the Internal Memo.

Keywords

password, reset, re-set, candidate, career, portal, login, pass word, invalid, account, profile , KBA , LOD-SF-RCM , Recruiting Management , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem

Product

SAP SuccessFactors Recruiting all versions